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A Division of Information Technology

IT Customer Service Center

Formerly IT Help Desk

"New name - new number - improved service"

The IT Help Desk has combined with Networking and Telecommunications Customer Service to give you one place to call for technology assistance. Our new phone number, 864-8080, provides you prompt and helpful service to meet your technology needs. Combining the staff of these two units has also given us greater flexibility to meet your needs.

During this transition, the existing numbers, 864-0200 for the IT Help Desk and 864-9300 for NTS Customer Service, will continue to function.


Our Mission

To provide a single point of contact for services offered by Information Technology in a courteous, timely and knowledgeable manner to facilitate access to information and the innovative use of technology in support of learning, scholarship, and creative endeavor.

Location
Phone Hours
1001 Sunnyside Ave. Lawrence, KS 66045
Mon-Thurs 8 a.m.-8 p.m.
Friday 8 a.m.-5 p.m.
Phone Number
Saturday 10 a.m.-4 p.m.
(785) 864-8080
Sunday 12 p.m.-8 p.m.
   
Email
Walk-in Hours
question@ku.edu
Mon-Thurs 8 a.m.-7 p.m.
 
Friday 8 a.m.-5 p.m.
 
Saturday 10 a.m.-4 p.m.
Sunday 4 p.m.-7 p.m.

Service Alerts & Updates

Security Alert Regarding Fake Emails
The IT Security Office has received multiple reports of spam that tries to install destructive software on your computer, or obtain personal information from you. Here are short descriptions and links to more information, including what to do if you have responded to these messages.

  • Fake ecard notification. Links within these e-mails take you to pages which attempt to download destructive software (malware) onto your computer. More information.
  • Fake "news alerts" from sources such as MSNBC, CNN, MSN. Links within these e-mails take you to pages which attempt to download destructive software (malware) onto your computer. More information.
  • Emails asking for your KU Online ID and password that pretend to be from KU. DO NOT REPLY to the message. KU Information Technology staff never ask users to provide password information in an email. More information. Updated 8/14/08, 2:50 p.m.

Domain Name Service change
A change was made to the Domain Name Service (DNS) on Sunday, August 10th. DNS enables you to access internet and KU web sites and/or services using mnemonic names (e.g. www.google.com). If you experience problems accessing internet sites and services (including KU's) following this change, please contact your departmental technical support staff or the IT Customer Service Center at 864-8080. Updated 08/11/08 2:50 p.m.